Mikail Karadag

*Koordinieren, Überwachen und Planen von Meetings, *Verfassen von E-Mails, Briefen und Berichten – auch in Fremdsprachen, *Einholen von Angeboten, Vergleichen von Preisen und Nachbestellen von Bürobedarf, *Ansprechpartner für Kundenanfragen und Reklamationen, *Erfassen, Überwachen und Verwalten von Kundenaufträgen, *Aufbereiten von Daten und Statistiken.

• Make sure the customer database is correctly segmented in order to target marketing activities appropriately, • Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure & integrations, • General governance of customer databases, uploading/updating leads, oversee sales/extracting reports for possible improvement and integration needs (Salesforce, Zoho, Five9), • Strategically plan, execute and assess the performance of campaigns through Salesforce t

• Provide leadership for the project, taking part in growth and change management to deliver smooth implementations, coaching new members, mentoring for growth • Executing quality audits to ensure that all guidelines required by our client are being met, (SLA) • Implementing and monitoring entries to assess functionality, reliability, performance, and quality of tasks, • Identifying, analyzing and remedying any issues within the handling of processes being followed by team members, • Recommend, implement, a

• Managing a team of highly skilled/productive customer support and data entry clerks, • Managing, leading and maintaining team’s performance and motivation, • Develop direct reports to ensure the delivery against the goals and objectives are met, (KPI) • Provide leadership for the project, taking part in growth and change management to deliver smooth implementations, coaching new members, mentoring for growth • Executing quality audits to ensure that all guidelines required by our client are being met, (SL

*Tracking and managing inventory levels. *Optimizing storage space. *Ensuring accurate records of incoming and outgoing items *Restocking shelves and displays. *Unpacking and sorting new shipments. *Maintaining inventory levels and alerting management to stock shortages. *Arranging merchandise according to visual merchandising standards