Ulises Hernandez Carrillo

• Offer multilingual service in German, English, Spanish and French to support local clients and international visitors throughout their shopping journey • Assisted customers in finding products, provided recommendations, and ensured an excellent in-store experience • Engage naturally with customers through a friendly and approachable attitude, creating a positive and engaging in-store environment

Acquire new clients, negotiated payments and restructured contracts, conducted daily negotiations on the phone with English and Spanish speaking clients • Consistently exceeded departmental KPIs, recognized as a Top Performer • Assisting clients with tailored solutions and claims, securing tailored payment solutions by offering personalized financial alternatives • Managed outbound and inbound client interactions via Salesforce CRM (calls, E-mails and text messages)