Usama Sajjad

• Managed the migration of computers, laptops, printers, and scanners across departments. • Provided end-user support via the Service Desk/User Help Desk for hardware and software issues. • Addressed user tickets related to system performance, connectivity, and application errors. • Conducted remote desktop troubleshooting and ensured accurate documentation of support tickets. • Supported daily technical operations related to desktops, data systems, and server management. • Performed system updates and conf

• Initiate incident tickets, follow the escalation protocol, and work on issues to resolve. • Conducting initial support, classification, and prioritization activities. • Configured and supported email accounts using Microsoft Exchange / Outlook, including mailbox permissions and distribution lists. • Monitored and maintained endpoint security, including antivirus updates and system compliance checks. • Assisted in documenting IT procedures and troubleshooting guides for common issues, improving team efficien

• Extracted data from various data sources and transformed it according to project need using Python (Pandas), including data cleaning and validation. • Loaded real-time data into the data warehouse using IBM DataStage ETL pipelines, applying SQL and Pandas to transform the data. • Fetched data from different source systems and performed the necessary transformations before storing it in the data warehouse.

• Trained in troubleshooting for end-user hardware and software issues • Hands-on experience with Windows administration and system support • Managed users and groups using Active Directory, including account creation and password resets • Supported Microsoft 365 (Office 365) applications and user access issues • Diagnosed and resolved common IT support tickets following structured troubleshooting methods • Built practical experience through hands-on labs and real-world simulations

• Designed and developed a Library Management System using Java and JavaFX Scene Builder, streamlining book inventory management and user borrowing processes. • Led the creation of a Patient Management System, enhancing healthcare providers' operational efficiency and patient care quality. • Collaborated with cross-functional teams to design and optimize front-end components, achieving a notable increase in page load speed and reduced data load times. • Successfully delivered various freelance projects with

• Built an SMS-based order and delivery notification system, enhancing order accuracy for an online restaurant/fast food chain. • Integrated SMS notifications, leading to increased customer engagement and a reduction in order confusion. • Enhanced front-end performance with HTML, CSS, and Bootstrap optimizations, improving user experience and reducing page load times. • Streamlined operational workflows and elevated customer satisfaction through automation and web integration solutions.