Uwe Herwig

Production Transfer Project Country to Country, 3rd party supplier to new 3rd party supplier.

Preparation for Audit Readiness for announced and unannounced Audit. Audit Support (Back Room Lead) Gap Assessments. Update Site Standards to Johnson & Johnson Standard Level. Interim Lead Document Control. Quality Event SME

Quality Assurance for Plant Selzach/Switzerland

Team Lead, reprocessing project for EU cleaning program in compliance with the applicable Medical Device Directive (MDD), ISO 13485 and FDA (QSR) regulations.

Project related support for Int.Complaint Handling Unit, Project Consultant/Contractor Complaint Investigation and review of related DCO, NCR, Field Action, CAPA, Risk Assessments, HHE and QRB Decision, accordingly to ISO 13485, 21 CFR 820, DIN 9001. Complaint Documentation EtQ based.

Team Lead Complaint Assessment, Project Consultant/Contractor Assessment contained evaluation of Complaints, related DCO, NCR, Field Action, CAPA, Risk Assessment, HHE and QRB Decision, accordingly to ISO 13485, 21 CFR 820, DIN 9001 as well as consultation with internal legal department.

Project Support, migration for new product line as result from company take-over. Project Management, ERP (Oracle) software migration and development. Project Management, personal development for customer feedback management database.

Australian world market leader for implantable hearing solution. Disciplinary and operative leading of Customer Service B2B responsible for Germany/Austria. Staff recruitment, orientation and development including PDR Responsibility for OTC business, logistic monitoring and complaint management within escalation chain. Implementation and Controlling of SLA and KPI,TQM for internal and xternal processes. Internal trainings and customer orientation for new processes and products. Monthly forecasting.

Australian world market leader for implantable hearing solution. Position: Customer Service Co-ordinator for Germany/Austria/Middle East Responsibility for order to cash process Complaint Management Debtor control in cooperation with finance

Sehnde/Hannover, Trading and plant engineering with CIS. Position: Project management International plant engineering for export CIS Customer liaison and support in all project steps (provider and buyer)

Permanent exhibition and sales centre for western plant engineering in the CIS, Moscow based. Position: Sales assistant Negotiation and contracting with decision maker from western companies for participation. After sales support for participants. Personal assistance by customer (CIS) meetings