Valentine Huet

• Creating scalable solutions such as templates to handle customer peak load during the tax season • Creating and translating and publishing content for social media and the website • Moderating social media, such as Facebook, Instagram, Google Play Store and Apple Store • Customer support through phone calls, emails and chat

• Handling calls and emails from partners • Onboard and integrate new partners • Building and improving relationships with current partners • Act as the link between partners and internal teams to grow both businesses • Organizing and executing upsell or cross-sell projects • Language support for other departments • Screening resumes and cover letters, interviewing candidates applying to take over my position

• Accompanying customers in their online order • Management of requests and resolutions of post-sales customer issues • Detection of product development axes • Realization of quotations for B2B customers • Process improvements • Verification and optimization of customer orders • Monitoring of performances through KPI’s • Responsible for the online reputation (Trustpilot, Apple Store, Play Store, SurveyMonkey)

• Market and competitors analysis • Improving and setting up the displays of products in the distribution channels

• Taking part in the organisation of several events involving Lanson • Realizing diverse administrative tasks • Customer support (B2B) via emails and phone calls

• Logistics planning • Realization of diverse administrative tasks • Customer support (B2B) via emails and phone calls

• Double degree with NEOMA Business School in Reims, France • Three Majors: International Business Operation, European Union Policy and Strategic Business Decisions • Classes fully taught in English

CESEM program, Franco-Dutch cycle • Double degree with Avans University of Applied Science in Breda, the Netherlands • Three international accreditations: EQUIS, AACSB, AMBA • Classes fully taught in French