Victor Andres Garayar Anlas

Manage a global team of customer success and delivery, and support sales defining highy value implementations to our customers Sponsor the Spanish AI language pack to become the second most developed language in Amelia Lead the global voice product management team, positioning as one of our main products Run the voice partner ecosystem including ASR/TTS (Google, AWS, Verbio, etc.) as well as IVR (Genesys, Avaya, etc.)

Over performed in customer success goals, increasing revenues by 200% in 2019, 2020, and 2021 based on customer adoption and expansion, which represent 70% of region revenue Developed 3 tier1 multibillion-dollar accounts in the Telco, Banking, and Insurance industry, having 3 of the top5 global accounts Grew the Cognitive team from 3 headcount in 2017 to 29 people in 2022, spread in Spain, Peru and Mexico Ran operations of the region’s partner ecosystem

Led the cognitive customer success and professional services organization for South Europe and LATAM, managing high-impact programs and teams based in Europe and Peru Sponsored the voice virtual agent product, implementing the most important voice projects and collaborating with R&D for product development Supported sales for multiple tier 1 companies projects, including the largest cognitive contact center in LATAM Established the Amelia Spanish language pack as the most developed after the English one

Created the Shared Services company of the Holding and established the Corporate IT Department, reporting to the CEO Reduced IT infrastructure costs by 30% and increased network response by 50%, redesigning the IT architecture located in six regions of Peru, and transferring IT services from on-prem to hosting/cloud ones Improved IT services for all companies, building an IT service desk, negotiating IT services and supplier SLAs, and distributing charge back among the six companies of the group

Achieved 25% of the Peruvian office revenue, acquiring new global accounts in FMCG, Retail, Wholesale, etc. Managed simultaneously several high-impact, large-scale digital transformation programs (from setup to close), their P&L (30% avg gross profit), and teams, all successfully implemented in countries across LATAM and Europe Built the regional cloud & mobility business unit, developing solutions for sales, transportation and insurance, and launching the partner ecosystem with SAP, IBM, Motorola, etc.

Headed the success and expansion of accounts assigned, contributing with +15% of the Peruvian office revenue with new products and projects, becoming the business advisor for the C-level and customers’ shareholders Accomplished an avg project gross profit of 30%, managing multicultural and multi-disciplinary teams, and full cycle digital transformation projects Participated on 25% of regional sales, defining and developing different SAP solutions, driving discussions, managing bids, and driving partnerships

Obtained 20% of company revenue, leading SAP All in One full sales cycle for Latin American, and small & medium businesses Contributed and helped on 50% of Peruvian sales as a technical expert (pre-sales) managing bids and proposals, adopting several SAP solutions (ERP, CRM, SRM, HR, etc.), and developing best practices for customers

Increased the fleet utilization by 15%, improving the transportation functionality of SAP ERP Trained and guided the ABAP developer team in performance techniques and tools Lead ABAP performance activities, reducing the critical development’s response time by 35%

Led the migration team (Data load and Quality Team) for the ERP merger between Rio de Janeiro Refrescos (Brazil) and Embotelladora Andina (Chile) Defined the requirements for the dataload programs. Migrated the ABAP development from Rio de Janeiro Refresco to Embotelladora Andina, using Embotelladora Andina and SAP standards.

Improved SAP ERP functionalities and reduced the critical development’s response time by 20% in the largest peruvian retail company Participated on important projects for Wong Group related with: - Sales Promotion Module Implementation - Automatic printing of banners, etc. - Purchasing decision-making based on sales projections, promotions, seasonality, etc.

Defined the requirements and technical solutions to implement in the project. Improved and created developments in different SAP modules for Beauty client. Improved SAP ERP functionalities and reduced the critical development’s response time by 15% in the Beauty client