Walentyna Dobrowolska

• Creating and disseminating job advertising to various social media. • Utilizing online recruiting services in researching and contacting candidates. • Contacting and interviewing qualified candidates for relevant job positions • Testing applicants' skillset checks, background checks, and reference checks. • Maintaining a talent database for immediate and future needs. • Utilizing excellent multitasking and organizational skills. • Assisting with payroll and distributing paychecks to employees.

• Handling phone calls, chat and emails from users regarding IT issues and queries. • Identify and diagnose issues and problems. • 1st and 2nd line support - troubleshooting of IT related problems from in- house software to hardware, such as Laptops, PCs, and Printers. • Troubleshooting basic network issues. • Escalating unresolved calls to the infrastructure support team. • Taking ownership of user problems and follow up the status of problems and communicate progress in a timely manner.