Wyatt Carter

• Responsible for the management of 25+ Technicians, managing their day-to-day activities/performance and quality. • Delivered weekly and monthly Performance, Quality, Payroll, Queries/Complaint, SLAs reports to Business Owner and Clients. • Delivered team meetings and effective communication of corporate, client and product developments as well as highlighting team performance against set KPIs and SLAs.

• Responsible for creating quotations and follow through to sales/delivery of vehicles. • Represented the Volkswagen brand in launching new vehicles and showcasing range at car shows across the country. • Resolved escalated complaints from customers. • Perform other ad hoc duties as required.

• Liaised with owner/managers of top retailers in order to ensure sales and service targets were met • Pro-actively generated new business opportunities, through my own initiative and with the support and direction of the Sales Manager. • Produced customer-specific proposals, and attended customer meetings and presentations, at all times aiming to persuade prospects/clients of the benefits of EIL’s products. • Built and maintained effective professional relationships.

Strategic Marketing Management Managing Finance for Strategic Managers Managing Finance Principles & Techniques Managing Change in Organisations Strategic Planning & Implementation Quality Systems Management Human Resource Planning & Development Advanced Professional Development