Zaira Delgado

• Managing bookings from pre arrival, reservation confirmation, in house requests, contracting and feedback • Coordinating arrivals, cleanings, guest´s requests and property´s maintenance • Serving as main point of contact for clients, owners and maintenance employees

• Implementing event coordination and marketing • Serving as liaison with stakeholders, French and Australian companies, government entities, as well as national and international partners • Developing and maintaining corporate partnerships • Utilise CRM software, TYPO3, Eventbrite, Excel, Outlook & PowerPoint • Meet target for revenue as a result of corporate events and partnerships

• Ensured memorable experiences through high level customer service • Addressed complaints and operational challenges • Maintained communication and logistics between departments to meet guest´s requests

• Managed a weekly portfolio of assigned VIP guests on highly personalized service • Created daily itineraries from dinner reservations, tour bookings, yachts, real state inspections, etc • Coordinated small events from birthday parties, engagement proposals, anniversaries, etc • Managed special requests through cross- functional team logistics • Attended business and networking events in representation and promotion of the company

• Personalized greetings and Immigration liaison for diplomats during G20 Summit

International Business Administration Marketing and Finances Profiling International Markets

Tactics and Strategies for Effective Negotiation

International Contemporary Affairs Global Economic Development International Political Economy

Geopolitics Economics and Diplomacy International Business Development