Angestellt, Cloud Support Engineer L3, Cybernetics International Services
A multi-skilled Enterprise Administrator with exceptional customer service skills and experience in Office 365 administration, identity, technical support, networking, endpoint systems like windows, Linux, Exchange servers. A proven ability to train users, administer, control the operation, configuration, and maintenance of computer systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and independently.
Professional experience for ADEKUNLE LEWIS
Current 2 years and 9 months, since Jul 2020
Cloud Support Engineer L3
Cybernetics International Services
Design, deploy, and manage Office 365 services (Exchange, Sharepoint, Onedrive and teams) in a hybrid environment. Migration of mailboxes and other workloads from exchange server and other third party applications to Azure\Office 365.
1 year, Aug 2019 - Jul 2020
Technical / Cloud Support Engineer / M365 Specialist
Provided phone, email, ticket-based, and remote support to Microsoft customers in a 24*7*365 global support team. Provided technical expertise on Microsoft 365 services: Microsoft Teams, Microsoft Azure Active Directory, Multi-factor Authentication and Single Sign On, Calendar, Azure AD Connect, ADFS.
4 years and 7 months, Jan 2015 - Jul 2019
Regional IT Support Officer
First City Monument Bank
I provided IT ( Hardware, Application, Network, Software ) support to over 1000 users and equipment ranging from computer system, Pos, Atms, Inverters, Servers, Ups, Routers, Switches, CCTV and other telecommunication devices across different branches both onsite and in remote locations either in person or remotely by phone, email or through the use of remote control tools. Administering and monitoring of intrusion detection and intrusion prevention tools for workstations and server.
Educational background for ADEKUNLE LEWIS
Current 3 years and 4 months, since Dec 2019
Masters in Cloud Computing.
9 months, Jan 2019 - Sep 2019
National Open University of Nigeria
2 years and 4 months, Sep 2011 - Dec 2013
2 years and 3 months, Sep 2007 - Nov 2009
Our Saviour Institute Of Science and Technology