ADEKUNLE LEWIS

Angestellt, Cloud Support Engineer L3, Cybernetics International Services

Lagos, Nigeria

About me

A multi-skilled Enterprise Administrator with exceptional customer service skills and experience in Office 365 administration, identity, technical support, networking, endpoint systems like windows, Linux, Exchange servers. A proven ability to train users, administer, control the operation, configuration, and maintenance of computer systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and independently.

Skills

Technical Support
Office 365
Remote Support
Maintenance and Repair
Customer Relationship Management
Networking skills
Microsoft Active Directory
Team Management
Root Cause Analysis
System Administration
IT infrastructure
cctv
Operating System
Mac OS X
Linux
Train the Trainer
PABX
VoIP
Application support
Software Testing
Exchange
lan
Information Technology (IT) Support
1st and 2nd Level IT Support
Communication skills
Help Desk / Desktop Support
Server
VMWare
Storage
Data recovery
Hardware installation
Hyperv
problem solving skills
fast learner
Conflict Resolution
Cloud Computing
Computer
Hardware
Rechnernetzwerke

Timeline

Professional experience for ADEKUNLE LEWIS

  • Current 2 years and 9 months, since Jul 2020

    Cloud Support Engineer L3

    Cybernetics International Services

    Design, deploy, and manage Office 365 services (Exchange, Sharepoint, Onedrive and teams) in a hybrid environment.  Migration of mailboxes and other workloads from exchange server and other third party applications to Azure\Office 365.

  • 1 year, Aug 2019 - Jul 2020

    Technical / Cloud Support Engineer / M365 Specialist

    Tek Experts

    Provided phone, email, ticket-based, and remote support to Microsoft customers in a 24*7*365 global support team.  Provided technical expertise on Microsoft 365 services: Microsoft Teams, Microsoft Azure Active Directory, Multi-factor Authentication and Single Sign On, Calendar, Azure AD Connect, ADFS.

  • 4 years and 7 months, Jan 2015 - Jul 2019

    Regional IT Support Officer

    First City Monument Bank

    I provided IT ( Hardware, Application, Network, Software ) support to over 1000 users and equipment ranging from computer system, Pos, Atms, Inverters, Servers, Ups, Routers, Switches, CCTV and other telecommunication devices across different branches both onsite and in remote locations either in person or remotely by phone, email or through the use of remote control tools. Administering and monitoring of intrusion detection and intrusion prevention tools for workstations and server.

Educational background for ADEKUNLE LEWIS

  • Current 3 years and 4 months, since Dec 2019

    Cloud Computing

    Simplilearn Institute

    Masters in Cloud Computing.

  • 9 months, Jan 2019 - Sep 2019

    Information technology

    National Open University of Nigeria

  • 2 years and 4 months, Sep 2011 - Dec 2013

    Computer Science

    Templegate Polytechnic

  • 2 years and 3 months, Sep 2007 - Nov 2009

    Computer Science

    Our Saviour Institute Of Science and Technology

Languages

  • English

    First language

  • German

    Basic

Wants

1st and 2nd Level IT Support
IT Support
IT Infrastructure support
Computer Engineer
System Engineer
Technical Support
Information Technology (IT) Support
Helpdesk
Help Desk / Desktop Support (Tier 2)
IT Administrator
User Support
Cloud Computing
System Administration
Microsoft Office 365
Microsoft Azure

Interests

Reading
Travel
Sport

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