AMAN GUPTA
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von AMAN GUPTA
- 11 Monate, Nov. 2023 - Sep. 2024
IT Helpdesk Engineer
Outworks Solutions Pvt Ltd
As an IT Helpdesk Engineer at Outworx Solutions, I played a crucial role in supporting IT operations for L&T Finance Limited, servicing an active user base of 20,000 professionals. Successfully managed and resolved over 4K+ troubleshooting cases, achieving a 99% end-user satisfaction rate and consistently adhering to SLAs. Worked closely with a dedicated team of 12, Managed L2 cases and initiatives for BYOD, Asset Verification, Device Allocation & Deallocation, Vendor Management, IM & SM and VIP Support.
- 1 Jahr und 3 Monate, Sep. 2022 - Nov. 2023
IT Support Engineer
PAL Svam Power Solutions Pvt Ltd
As an L1 Tech Support Engineer at PALSVAM, a trusted channel partner of Cummins India Ltd. and Valvoline Cummins Ltd., I played a key role in supporting a dynamic IT team. Installed, configured, and maintained computer systems and applications, while effectively managing PAV data, warranty, and AMC for IT assets, ensuring high operational standards and user satisfaction. This included laptop allocation, deallocation and configuration to meet user needs. Expertly resolved hardware, software & network issues.
Ausbildung von AMAN GUPTA
- 3 Jahre, Aug. 2019 - Juli 2022
Computer Science and Engineering
Ganga Technical Campus
- 3 Jahre, Aug. 2016 - Juli 2019
Computer Science
P.M. Polytechnic
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