Adina Gabriela Stan

-Yearly update EMEA Certified Service Partner Program requirements and benefits and partners training plan -Enroll new partners in the Certified Service Partner Program and perform initial and yearly service capabilities assessments (on site or WebEx) -Maintain continuous communication with the partners regarding Partner Program and support for inquiries, escalations and business process improvements -Partner events organization (classroom training, conferences)

Ensure the administration of various types of contracts (interconnection and value added services, PrePay products distribution and top-up contracts concluded with domestic and international partners) in compliance with ISO 9001 and SOX requirements Operational flows and activities design, optimization and supervising (orders, deliveries, invoicing, debts collection, payment approvals, traffic data reconciliation and netting) Budget estimations and simulations PrePay products distribution commissioning

Administrate the contracts concluded with domestic and foreign interconnection & VAS partners and maintain continuous communication with them regarding the daily related activities: traffic reconciliations, bilateral invoicing, payments, collection, netting and claims solving.

Administrate the contracts concluded with the PrePay distributors: ensure the information process regarding commercial offers, monthly calculate different sales commissions, solve distributors claims regarding unsuccessful PrePay recharges, payments follow up.

Call center and back office activities: handling customer calls, products and service claims handling, outbound calls campaigns

Commerce & Marketing