Anca Matei

Reinforcing partner's sales & technical knowledge Building and maintaining lasting relationships with key roles within partner account Developing, negotiating and tracking joint Action Plans with the partner Discovering partner’s pipeline Checking compliance with ProPartner Program requirements and drive upgrade of partner level. Providing support to partners including help with licensing and technical issues related to Veeam products.

Daily workload balancing within the team; First level of escalation for team members, customers, Sales, country managers regarding operational issues; Coordinating revenue optimization, with a special focus on quarter and fiscal year end; Analyze operational data, identify root cause of repetitive issues at order entry and drive corrective actions; Identify processes that require improvement and address them to process owners; Participate together with the Supervisor to the recruitment process.

Daily operational support to HP Partners, via telephone and e-mail; Interface with the Partner in the country, HP Sales, Contract department, Credit &Collection, Logistics and all Suppliers; Responsible for all orders and queries from the Partners in Germany; Proactive backlog monitoring of orders using available tools and reports, to avoid escalations; Ensure structured and high quality communication, to Partners and Sales; Manage exceptions and specials (returns, and delivery coordination)

Technical translations (English-Romanian)

German language course, C2 level

Master’s Degree in International Business (dissertation paper on organizational culture)

Winter Semester 2007-2008

English major, German minor Diploma paper on the use of literature within the teaching of German culture and civilization: “Einsatzmöglichkeiten von Texten im interkulturellen Landeskundeunterricht”