Andrei Danilov

Resolve service requests and incidents with focus on customer experience Open and track incidents as they appear, troubleshoot and resolve Ensure that all data follows RPM tracking and security protocols Perform audits of current infrastructure Remotely maintain hardware for global locations Run systems and application user acceptance tests in accordance with a test plan Troubleshoot issues related to production and non-production systems Manage incidents end-to-end including root cause analysis

Customer service with a focus on technical troubleshooting for the "Bitdefender" security solution Log analysis and interpretation Detect, troubleshoot and resolve incident and requests for Level 1 and 2 segment Customer support for corporate and non-corporate clients Maintaining strong communication with the upper technical support groups. Creating technical documentation for employees and customers Creating official responses for customers in the company's behalf

Assist the manager in organizing, planning and implementing strategy Coordinate operations Ensure schedules and objectives are met Monitor operating costs, budgets and resources Communicate with clients and evaluate their needs and specifications Coordinate operations Create reports, analyze and interpret data

Evaluate records for preservation and retention for large retailer Arrange the acquisition and retrieval of records, bills and contracts Organize collections and manage information and records Prepare record-keeping systems and procedures for archival research and for the retention or destruction of records Maintain user-friendly, computer-aided search systems

Perform questionnaires to inquire about the political standings of citizens on the phone or via email Organize data and forward to the analysis department

Record and document results and compare to expected results Detect software failures so that defects may be discovered and corrected Generate historical analysis of test results Document anomalies and issues Verify specific action or function of code Perform application security audits Perform reviews, walk-throughs, or inspections