Ardra Ramachandran

Help and coordinate IT service operations activities along with service manager 2. Stakeholder management -Interfacing client and project stakeholders 3. Major incident management - Driving the bridge calls , client communication handling , vendor contacts 4. Supporting in the review ,planning and execution of infrastructure changes and application developments 5. Escalation management , communication management and knowledge management (SOP Creation , contact sheet updating)

1. Responsible for the overall developing, continual improvement and operational delivery of IT services 2. Management of people, processes and resources including third parties from beginning to resolution of an outage/ major incident 3. Ensures that an outage is resolved within the agreed SLA with out fail and without major loss to the client 4. Ensuring all administration and reports are maintained and up-to-date, including SOP, contacts ,escalation matrix, post major incident reviews