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Ardra Ramachandran

is working from home. 🏡

Bis 2021, Major incident manager, TCS - Tata Consultancy Services
Kerala, India

Skills

ITIL
IT Service Management
Incident Management
Change Management
Problem-Management
ServiceNow
SLA Management
Microsoft Excel
Jira
Confluence
OPSGENIE
Amazon Web Services (AWS)
Instana
Grafana

Timeline

Professional experience for Ardra Ramachandran

  • Current 3 years and 9 months, since Oct 2021

    Service Coordinator

    Mindcurv GmbH

    Help and coordinate IT service operations activities along with service manager 2. Stakeholder management -Interfacing client and project stakeholders 3. Major incident management - Driving the bridge calls , client communication handling , vendor contacts 4. Supporting in the review ,planning and execution of infrastructure changes and application developments 5. Escalation management , communication management and knowledge management (SOP Creation , contact sheet updating)

  • 2 years and 3 months, Aug 2019 - Oct 2021

    Major incident manager

    TCS - Tata Consultancy Services

    1. Responsible for the overall developing, continual improvement and operational delivery of IT services 2. Management of people, processes and resources including third parties from beginning to resolution of an outage/ major incident 3. Ensures that an outage is resolved within the agreed SLA with out fail and without major loss to the client 4. Ensuring all administration and reports are maintained and up-to-date, including SOP, contacts ,escalation matrix, post major incident reviews

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