Beth Ortiz

Strong digital skills and the ability to work across multiple channels. Provide excellent customer service which includes high quality interaction with customers. Data entry and general administration, receiving orders via telephone, resolving customer complaints, guiding and advising.

Reception with strong emphasis on confidentiality, phones and some receipting in accounts administration. Customer service.

General reception role including but not limited to: greeting customers, answering phones and calls about electricity outage management, emailing. Customer service.

Responsible for investigating unidentified receipts and liaising with bank and/or customer to identify and apply accordingly. Build relationships with relevant business partners to ensure a smooth cooperation between the credit department and the businesses. Assist in reduction of bad debt.

Develop creative customized cakes and baked goods. Maintain a stock of sample pastries. Provide pastries and cakes to the café managers as required. Ensure that the kitchen is clean and meets health code requirements. Monitor stocks for baking ingredients and make appropriate orders within budget.

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. Listen attentively to caller needs to ensure a positive customer experience. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools.

Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Maintain security by following procedures; monitoring logbook; issuing visitor badges. Maintain telecommunication system by following manufacturer's instructions for house phone and console operation. Maintain safe and clean reception area by complying with procedures, rules, and regulations.

Properly learn and execute all of recipe procedures. Producing high quality plates both design and taste wise. Maintain cleanliness throughout the kitchen. Follow company safety and sanitation policies and procedures. Communicate entry times to team members. Keep food orders flowing continuously from the kitchen.