Christopher Kolbeck

Accountable for D&A service delivery across EMEA, covering syngo.via, syngo.Carbon, eHealth, and teamplay. Develop scalable service models for new IT products and drive departmental readiness. Lead internal support for tools and processes across EMEA Service Operations. Define and evolve the tools and process landscape for global service operations. Disciplinary and functional leader of a 90-member international team.

•Responsible for the provision of all operative SY/DS (products syngo.via, syngo.plaza, syngo.share, teamplay, ...) services for the region Europe, Middle East, Africa •Responsible for the development of the department in regards to operationalization of required services for new IT products •Disciplinary and functional head of an international team of 80 persons

•Global responsibility for the implementation of the product syngo.via •Responsible for global operational excellence for all SCM aspects of products syngo.via •Responsible for the factory installation team of the product syngo.via •Responsible for central implementation support for local implementation engineers for product syngo.via (1st level) •Leading of international process improvement projects •Disciplinary and functional head of an international team of 6 persons

•Responsible for the factory installation team of the product syngo.via •Responsible for the factory installation team for standard implementations of the product syngo.plaza •Responsible for central implementation support for local implementation engineers for product syngo.via and syngo.plaza (1st level) •Disciplinary and functional head of an team of 7 persons

•Responsible for high performant internal IT Infrastructure •Responsible for clear and transparent processes •Responsible for Audit- and Quality Management •Initial set up and operational establishment of the department •Leitung von crossfunktionalen Projekten -> Feasibility Study „Refurbished like new“ -> SCO Brussels -> ITIL@CS •Disciplinary and functional head of an international team of 5 persons

•Lead of cross-functional projects -> Definition, setup and establishment of Process infrastructure for regions Europe, Americas andAsia -> Definition, technical setup and operationalization of BPM-based process TSL (Sales lock management) -> Definition, technical setup and operationalization of SAP-workflows for automated preference checks for product imports •Internal and cross departmental prozess definitions and –optimizations •IT Serviceowner for the IT-tool BPM

•Project lead: -> Implementation of the BPM-Prozess CR (Change Request Management) -> Plattform Migration of the IT-Tool BPM -> Setup of a knowledge management platform on LiveLink •Responsible for the Change Request-Management of the department (Budget: > 1Mio €) •Responsible for competitior analysis

• Operationalization of the target-monitoring and –controlling system of the diploma thesis

o Diploma thesis: „Definition und Entwicklung eines Frühwarnsystems zur Prozesssteuerung für die Firma Sykatec“

•Definition on modelling of the global Customer-Support-Process of the department in ARIS •Process consulting ARIS methods

•Process modelling in ARIS •Process consulting ARIS methods •Setup and maintenance of the department intranet page

Logistik, Indusriebetriebslehre, Wirtschafts- und Betriebspsychologie