Cristina Stirosu
Angestellt, Expert Business Sales & Service for Deutsche Telekom – EU markets, Telekom Romania
Bucharest, Rumänien
Werdegang
Berufserfahrung von Cristina Stirosu
Bis heute 9 Jahre und 7 Monate, seit Dez. 2014
Expert Business Sales & Service for Deutsche Telekom – EU markets
Telekom Romania
Influence Deutsche Telekom Multi-Channel strategy for B2B SME and SoHo/VSE markets in 14 NATCOs: - Develop and execute Europe Go-To-Market Strategy for Fix/ Mobile/ Cloud - Drive regional projects in 9 EU countries; engage and support International teams - Develop, expand and advice on sales channels activities - Build up and deliver Call Centre target architecture for European Deutsche Telekom footprint
7 Jahre und 5 Monate, Aug. 2007 - Dez. 2014
Manager, Business Sales & Customer Service Operations
Telekom Romania
Responsible for >30 M Revenue, +300 employees serving >150 k SME/VSE customers through: Telesales Inbound & Outbound, Retention, Back-Office support activities: - Recruit, train and mentor sales teams to deliver Revenue and Customer Satisfaction objectives - Develop from the scratch the first telesales Outbound, Retention teams for SME/VSE customers in Telekom Romania - Develop required sales & service capabilities and incentive scheme to retain high risk customers, up-sell and cross-sell
Ausbildung von Cristina Stirosu
4 Jahre und 10 Monate, Okt. 1993 - Juli 1998
Medicine
University of Medicine and Pharmacy Carol Davila
Sprachen
Englisch
Fließend
Spanisch
Grundlagen
Rumänisch
Muttersprache