Dhruv Daftary

Analyzed and coordinated end-to-end operational processes for large-scale campaigns across multiple cities, supporting consistent service delivery. Documented standard operating procedures (SOPs) for on-ground operations and vendor coordination, improving execution consistency. Collaborated with cross-functional teams (marketing, vendors, logistics partners) to optimize workflows, improving operational efficiency by 20%.

Led planning and execution of large-scale events by defining process flows, roles, and responsibilities. Coordinated logistics, vendors, budgets, and compliance using structured operational planning. Managed large cross-functional teams (200+ volunteers) with clear task allocation and process governance.

Designed and optimized internal operational processes for an early- stage tech company (0→1 phase). Documented workflows across marketing, customer onboarding, and support functions. Defined and tracked operational KPIs related to customer satisfaction and retention. Improved customer retention by 50% through process standardization and feedback loops.

Process Optimization, Operations Management, Supply Chain, Procurement, Quality Management