Ernest Maw

Looking forward to new challenges.

Bis 2021, Director AT&T Global Operations, AT&T, Available
Munich, Deutschland

Fähigkeiten und Kenntnisse

Project Management
Business Transformation
Customer Experience Management
Creativity
Team work
English Language
MS Office
Process
Adobe Photoshop
Communication Skills
Leadership
Excel
Outsourcing

Werdegang

Berufserfahrung von Ernest Maw

  • 20 Jahre und 9 Monate, Apr. 2001 - Dez. 2021

    Director AT&T Global Operations

    AT&T, Available

    Provided leadership for globally dispersed teams that delivered: • Process and tooling solutions in support of AT&T’s global Outsourcing business • Expansion of AT&T services and features for the international markets • End-to-end Customer Experience improvements • Defined and tracked Customer Experience metrics • Conceived, designed, and implemented learning curriculum for AT&T’s Process Engineering and Business Analyst functions

  • 40 Jahre und 1 Monat, März 1981 - März 2021

    Manager Business/Consumer Services

    AT&T

    Successfully executed assignments across the following areas: • Business Planning • Finance • Joint Venture Development • Business Automation • Operations Improvement

  • 2 Jahre und 7 Monate, Feb. 2001 - Aug. 2003

    AT&T Solutions – Director, Inventory, Provisioning, & Procurement

    AT&T

    Led team that transition new outsourcing clients’ people, processes, & assets into AT&T’s standard operations environment. This represented some of AT&T’s largest & most strategic customers. Established team’s processes & procedures for the execution of deliverables. Successfully executed resource mgmt. across a diverse set of client requirements. Established process interlocks & handoffs between AT&T service delivery organizations to better enable the teams to deliver against client requirements.

  • 1 Jahr und 5 Monate, Aug. 1997 - Dez. 1998

    Consumer Services, Offer/Results Manager

    AT&T

    Assessed existing market strategy & offers with the AT&T Language Line Services marketing team. Created & managed key initiative list in support of the team meeting & exceeding revenue objectives. Developed comprehensive cost/pricing model used to assess/restructure existing Personal Interpretation & Subscription Interpretation services for more than 50 languages. Negotiated for reduced telecommunications charges with the AT&T Bus. Mkts. & IT team resulting in 25% decrease in Int'l telecom charges.

  • 9 Monate, Nov. 1996 - Juli 1997

    Consumer Markets Division – Mexican Joint Venture Manager

    AT&T

    Responsible for leveraging AT&T’s Alestra joint venture in Mexico with the Consumer Markets Division’s existing customer segments. Developed cross border promotions, transition strategy, and tactical plans for the transfer of in-country marketing functions from AT&T de Mexico to Alestra. Designed and project managed the organization’s “People-Value-Added” process.

  • 1 Jahr und 7 Monate, Apr. 1995 - Okt. 1996

    Global Communications Services – Marketing Analysis Manager

    AT&T

    Responsibility for the analysis and reporting of Global Communications Services (GCS) income statement’s marketing and sales results to senior management. Managed the in-country process for the collection of strategic western European data in support of defining new market entry opportunities. Solely represented GCS processes on the Global Markets & Services Marketing Process team which was eventually adopted by the AT&T Consumer Services Division.

  • 2 Jahre und 3 Monate, Jan. 1993 - März 1995

    International Consumer Long Distance – Chief of Staff

    AT&T

    Provided direct support to the Vice President of International Consumer Long Distance. Responsibilities included core team member, key program coordination, staffing, salary administration, appraisal review process, team communications, and diversity training across for this 300+ people team.

  • 1 Jahr und 11 Monate, Feb. 1991 - Dez. 1992

    International Product Manager

    AT&T

    European Product Manager for global deployment of enhanced messaging services championing: • New Feature/Functionality Requirements • Sales/Revenue Forecasts • Strategic Pricing • Sales & Customer Support

Sprachen

  • Englisch

    Muttersprache

  • Deutsch

    Grundlagen

XING – Das Jobs-Netzwerk

  • Über eine Million Jobs

    Entdecke mit XING genau den Job, der wirklich zu Dir passt.

  • Persönliche Job-Angebote

    Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.

  • 22 Mio. Mitglieder

    Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.

  • Kostenlos profitieren

    Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.

21 Mio. XING Mitglieder, von A bis Z