Franklin Delano Lang

Responsible for teaching professionals various forms of communication such as telephoning, letter writing, e-mail, and discussion. Assist clients in the development and delivery of presentations. Work with clients to improve cross-cultural communication, intercultural awareness, intercultural conflict management skills as well as social English skills.

Involved in all aspects of customer service ranging from phone inquiries to face-to-face consultations. Responsible for sales, transaction processing, account maintenance, and providing up to the minute market information and analysis.

Developed and conducted seminars and presentations. Met with and assisted clients with financial planning. Coordinated sales and transaction processing. Provided up to the minute market information and analysis. Made cold calls to acquire new business.

Handled various aspects of marketing financial products, which included organizing and ordering all material. Aided in the development and conducting of seminars. Created brokers' databases for clients whose combined assets under management were approximately 1/2 billion dollars. Passed Merrill Lynch in-house certification program.