Gabriela Kupsová

I was responsible for the store operations, sales, HR agenda and people management. The size of my team was 35 people. • Changed the ratio of full time and part time employees to ensure better customer service availability • Achieved sales growth by 20% in 2016 above the yearly target • Acted as a mentor for operational managers and visual merchandisers • Conducted interviews and made hiring decisions considering future career potential

I oversaw employee life cycle operations in 6 countries across the EMEA region. My main specialty was onboarding and payroll. • Implemented new team structure with main focus on decreasing processing time of customer requests • Balanced workload in the team by changing the system of assigning tasks and projects • Built trusting relationships with stakeholders on global level • Provided individual support to the team with main focus on personal development