Gareth Lofts

Responsible for the Global IT Service Desk within the BMW group

During my time at BMW I was responsible for 2 areas, upon joining I was tasked with managing the transition of the 1st level services to new providers (for more details see my projects) Following completion of this project I focused on the task of integrating local business units into the global group standards,

Global operations management of ALSTOM Powers CRM and Field Service applications. • Managing global operations and project teams (with Near and Off Shore teams). • Management of vendor relationships and compliance to SLAs • Budget management • Business Relationship management. • Managing the Incident and Change processes according to ITIL. During my time at ALSTOM I was also responsible for transitioning the provision of service to a near and off shore team and an continuous improvement project.

Business Analyst • Responsible for translating business requirements into IT solutions Siebel CRM and field force management tool. • Project Manager for the e-Learning tool development and roll out (for more details see projects) • End user training

IT Project Manager, Lead to Cash End to end project management of IT application development projects

EMEA Siebel Business Analyst within the Sales Operations organisation, responsibilities including: Business analysis Ad Hoc consultancy services End user training and roll out management Single point of contact for the external user help desk Management of a continuous improvement project.

EMEA IT business analyst and project manager.