Gregor Bender
Skills
Timeline
Professional experience for Gregor Bender
- Current 1 year and 9 months, since Feb 2025
IT-Support-Koordinator & fachl. Ansprechpartner (300+ User)
CANCOM ICT Service GmbH
Fachliche Führung eines 7-köpfigen Teams (Wissensmanagement, ITIL-Prozesse) als Single Point of Contact für 300+ Anwender (HaloITSM, Windows 10/11, M365, Azure). Verantwortlichkeiten: Koordination des 1st-Level-Supports (Ticket-Triage, Knowledge Base, Eskalationsmanagement, QM, Prozessoptimierung, Stakeholder-Kommunikation). Erfolg: Kunde verzichtete auf die geplante Hypercare-Phase nach GoLive. Technologien: Windows 10/11, M365, Azure, Intune.
- Current 2 years and 5 months, since Jun 2024
IT-Support-Agent (global)
Cancom ICT GmbH
Globaler 1st-Level-Support (Matrix42, Windows 10/11, M365, Windows-AD) für internationale Anwender. Verantwortlichkeiten: - Remotesupport & Softwaredeployment (Empirum). - Single Point of Contact für technische Anfragen. - Technologien: Matrix42, Windows 10/11, M365, Windows-AD, Empirum. - Besonderheit: Unterstützung internationaler Standorte (englischsprachiger Support).
- Current 4 years and 4 months, since Jul 2022
IT-Support-Agent (USU Valuemation, SAP GUI, Azure/EntraID)
Cancom ICT GmbH
1st/2nd Level Support als Single Point of Contact (USU Valuemation, SAP GUI, Citrix, Windows 10/11, M365, Azure/EntraID). Verantwortlichkeiten: - Ticketqualifizierung & Pflege der Wiki-Dokumentation. - Coaching neuer Kollegen in Support-Prozessen. - Technologien: USU Valuemation, SAP GUI, Citrix, Azure/EntraID, Windows-AD, Exchange Online, VMware, M365
Languages
German
C2 (Expert / native speaker)
English
C1 (Fluent)
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