Isabelle STEUDLE KUPECEK

Angestellt, Chief Customer & Quality Officer (CCQO) - Directrice Expérience Client & Qualité, La Banque Postale

Paris, France

Skills

Executive Coaching
Management Coaching
Customer Experience Management
Customer Relationship Management
Team-Empowerment
self-confidence
confiance en soi
Design Thinking
Breakthrough-Thinking
Efficiency
Management
Project Management
Gestion du changement
Programme OutOfTheBoîte
Änderungsmanagement
Accompagnement
France
Allemagne
OutOfTheBo$
Out-of-the-Box-Thinking
Alignement
Collective Intelligence

Timeline

Professional experience for Isabelle STEUDLE KUPECEK

  • Current 1 year and 1 month, since May 2023

    Chief Customer & Quality Officer (CCQO) - Directrice Expérience Client & Qualité

    La Banque Postale

  • Current 6 years and 2 months, since Apr 2018

    Chief Executive Officer (CEO) - Coach

    OutOfTheBox

    OutOfTheBox, c’est du coaching et du conseil Pertinent, Impertinent & Engagé ! Vous voulez en savoir plus ? 2 piliers de conviction : Engagement Collaborateurs & Clients au Cœur (Expérience et relation Client) pour libérer les énergies (vraiment, pragmatiquement) et ré-impulser l'Efficience en Entreprise Programme Think OutOfTheBoite Managers & Collaborateurs, Approche Inspirationnelle basée sur l'Intelligence Collective ancrée sur le Terrain pour des résultats durables

  • 2 years and 6 months, Dec 2020 - May 2023

    Chief Customer Officer (CCO) - Directrice Relation & Expérience Client

    Leroy Merlin (Adeo)

  • 2 years and 10 months, Dec 2015 - Sep 2018

    Chief Customer Officer (CCO)

    Malakoff-Humanis

    Talk Prosodie 2017 (TedX de l'Expérience Client) à la Gaité Lyrique : https://www.youtube.com/watch?v=0uEfcaizxmU

  • 1 year and 10 months, Feb 2014 - Nov 2015

    Managing Director

    SFR Service Client

  • 2 years, Mar 2012 - Feb 2014

    Head of V.I.P. Service & Customer Relationship

    SFR Business Team

  • 3 years and 10 months, May 2008 - Feb 2012

    Head of Customer Experience Management (Data, Voice on Mobile, IP & Fiber)

    SFR Service Client

    Worked on Customer Experience by Apple

  • 4 years and 4 months, Feb 2004 - May 2008

    Product Marketing Manager

    SFR

  • 3 years and 3 months, Apr 2000 - Jun 2003

    Strategic-Marketing Manager

    Dolphin Telecom

  • 3 years and 1 month, Apr 1997 - Apr 2000

    Marketing Manager and Manager in charge of French Market Business Development

    SOREH Telecommunications (Funkwerk AG)

Educational background for Isabelle STEUDLE KUPECEK

  • 2 years and 2 months, Aug 1995 - Sep 1997

    Economie d'Entreprises et Gestion

    ISFATES - Institut Franco Allemand de Techniques et d'Economie

  • 2 years and 2 months, Aug 1995 - Sep 1997

    Betriebswirtschafltslehre

    DFHI - Deutsch-Französisches Hochschulinstitut für Technik und Wirtschaft

  • 10 months, Sep 1994 - Jun 1995

    Betriebswirtschaftslehre - Industrielles Dienstleistungsmanagement

    TU Berlin

    Marketing im Industriebereich

  • 1 year and 10 months, Sep 1992 - Jun 1994

    Techniques de Commercialisation

    Institut Universitaire et Technologique de Nancy II

    Marketing

Languages

  • French

    First language

  • German

    Fluent

  • English

    Fluent

  • Hebrew

    Basic

  • Italian

    Basic

  • Luxembourgeois

    Intermediate

Interests

Art contemporain
Danse contemporaine
Design
Nature

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