Jhanja Nanda

Worked closely with customer management and stake holders to understand and analyze Project requirement to ensure that the project is delivered within the financial requirements of the Business Unit. Defined deliverables, resource requirements and work plan for the project, and managed their development and delivery.

Define document, asses and scrutinize the business processes of Operation. Identify areas for potential improvement focusing on solution development that allow for improved efficiency or increased productivity.

Business performance reporting for corporate and enterprise accounts, Sales compensations and order tracking for sales representatives, global/regional account managers, client business managers for their global deals. Single-point of contact for one of the largest account for order tracking and compensation. Admin for worldwide business intelligence portal for customers.

Provided customer service to banking customers worldwide by resolving inquiries and complaints quickly and efficiently. Helped customers with telephonic day-to-day banking transactions, setting up standing orders/direct debits, bill payments for Credit cards; handling lost/stolen Debit/Credit cards; processing overdrafts, etc.