Jorge Martin Sanz

Managed Services Business Manager for Spain, Italy, Portugal and Greece. Main responsibilities are to consolidate and develop our recurring business (Managed & Maintenance Services), with focus on the management of accounts, contracts, delivery, upselling & SLA's fulfillment for our installed base & new customers, Managed Services implementation projects and Service Level Managers team management. In addition, Remote Service Delivery Mgmt to provide best in class services to improve customer satisfaction.

In addition to my Managed Service Business Unit leading position, I am responsible for the Service Remote Delivery to our Siemens Enterprise Communications customers in Spain. Working in an international environment, with a distributed team between Brazil, Argentina & Spain, we deliver and support managed & maintenance services to our customers. Based in global tools & processes, my main target is to provide best in class services for our customers.

Managed Service Business Unit leadership with the tasks to achieve our business plan, develop our customer installed base within the spanish market in a profitable way, improve our approach to the market protecting our installed base & attacking for new customers. Full responsibility for Service Recurring Business (Managed & Maintenance business), including Managed Services implementation projects and Service Level Managers team to improve customer intimacy & care.

Responsible for Maintenance & Managed Services Business development within EMEA Southern Cluster (Portugal, Italy, Morocco & Spain) with the target to develop & improve our business and market presence. Management of a distributed heterogeneous multicountry team.

Responsible for Presales & Service Bid Quotation Group in order to support Sales for selling Services. Managed & Professional Service Business Unit leadership. Management of a distributed heterogeneous national team. Service Level Manager representing Siemens Enterprise Spain within HQ. Delegations for Siemens HQ developing worldwide several service projects (Global Service Infrastructure & Operational Level Management) from Munich.

Definition of the Global Service Delivery Infrastructure Business Model for Siemens Enterprise Communications worldwide. Located in Munich (Germany), working within an international distributed team, our role was to define processes and Key Performance Indicators (KPIs) based in highly value experienced contributions from Siemens Enterprise worldwide Delivery teams.

Sales position: business development department, national responsibility at Communications Division.

Develop VoIP Siemens Enterprise business in Spain and product manager responsibility for different solutions and applications (ATM, IP Contact Centers, Voice & Unified Messaging) at Information & Communications Networks Division. International Account Sales Partner.

Master Degree in Management Development from University of Alcala, in Madrid (Spain), from September 2001 till June 2002: focus in how to manage companies with great emphasis in recommendations from very experience Very Large Company Managers from the spanish market.

ETSIT-UPM (Escuela Técnica Superior de Ingenieros de Telecomunicación, Madrid Politechnic University College), Madrid.