Liliana Ghimie

I am the interface between the operational, development, marketing and delivery teams for key services offered by Orange to its customers while being responsible for the management activities related to SLAs, reporting, service improvement and customer communication. I managed several multinational projects (few million customers affected) with various deliverables like the migration to the cloud, architecture improvements and large upgrade projects

I was responsible for the implementation and maintenance of several ITIL processes (incident management & service asset and configuration management & problem management) in the EMEA IT organization. Delivered training for new hires and on-boarded the new teams, worked together with the process owners to improve or to map the processes into the ITSM tool

I was in charge with the operation and maintenance of services used by Orange customers. Besides managing standard operations and optimization tasks for service platforms, I ensured the performance of the services and platforms as defined in the SLO and according to SLA with the customer; analyzed and monitored platform’s activity and triggered corrective and preventive actions in order to improve customer experience and overall quality of the service; developed service KPIs; etc

I was in charge with the administration, operation and maintenance of the prepaid and intelligent network platforms and applications; monitored and secured the access to the platforms and applications assigned; performed troubleshooting and performed periodical tasks according to the provider’s instructions.

Diplomat Electronic Engineer - Telecommunication and Information Technology