Marco Moneti

ctrl QS supports global brands in implementing their international digital strategies. Services provided cover rollout management for digital marketing and e-commerce projects as well as ongoing web support, content and project management to facilitate running business.

My passion, my hobby, my side-job. Creativity, design and software capabilities are the basis of this job as well as the ability to prioritize and meet strict deadlines. • Good listening skills and innovative ideas to make attractive designs and products • Hands on experience of designing newsletters, presentations, logos and other marketing collaterals • Experience in designing dynamic and static pages • Softwares: Adobe Photoshop, InDesign, Illustrator, HTML, Wordpress, CRM, LMS.

B2C and B2B tech support by resolving a large variety of queries: • Provide timely and consistent support as well as effective communication to customers and cross-departments • Efficiently, organized and able to work in a fast pace environment • Increased team CSAT of 25% (up to 95%) among top positions in the office • Improved efficiency within the team decreased by creating a network of skills divided by subject and making each team member responsible for their decisions to be made.

Graphics and Web Design company • Proficiency in all major PC softwares including MS Office Suite, Adobe CS Suite, HTML • Able to grasp new concepts quickly and efficiently • Working consistently within established timelines

Tour Operator for Leisure & Corporate Travel • Proficient in all aspects of travel preparations booking and planning • Considerable experience supervising teams and working in fast-paced settings • Ability to identify customer needs and identify available opportunities • Excellent customer service and communications skills

Incoming Tour Operator • Keen eye for details • Ability to work efficiently under pressure • Well-organized, with great time management skills

• Managed hotel activities and ensured optimal standards • Monitored all guest requests and whenever required promoted all hotel facilities • Ensured compliance to all department policies and procedures

Internet Service Provider - ISP

• Managed reservations and availabilities • Monitored all guest requests

Linguistics and Glottodidactics. Master thesis on the Irish poet Seamus Heaney and his political influence in contemporary Ireland in regards of its unification process.