Matheus Barbosa Passos

Improving customer satisfaction by helping the customers through incoming email and phone inquiries

- Service and maintenance management; - Management of invoices and launches via SAP; - Third party management; - Management of fleets and drivers; - Budget Management with analysis of consumption and basic saving initiatives; - Mapping of Risks and Opportunities of OBZ; - Management of trend dispersion of planned vs. executed; - Stock (gain / loss) management; - Package Management Internal loss;

- Managing the national Sales Representatives team; - Customer relationship; - Marketing actions trough Social Media.

- Financial and Personnel management of the company; - Trade-Marketing actions; - Sales strategy development; - Client management trough CRM;

- Sales of interchange and language programs; - Customer Relationship Management - Social media posts planning; - Marketing trough partners; - Prospecting new clients

- Assisting the Financial Manager personally in organizing and analyzing plan tables trough Microsoft Excel; - Assessing customers through incoming email and phone inquiries; - Contract drafting; - Maintaining and organizing documents.

Intensive Spanish Summer Course