Michael Schulz

Basic

Angestellt, Knowledge Manager, SolidLine GmbH

Walluf, Germany

Skills

IT Service Management
Projektmanagement
Stakeholder Management
Risk Management
Knowledge Management
Change Management
Managed Services
Corporate Development
Corporate Management
Corporate Strategy
Business Strategy
Business Development
Business Case Development
Management Consulting
ITIL
Troubleshooting
KANBAN
Scrum
Agile
Big Data
Salesforce
CRM Integration
Microsoft Office
responsible
IT-Projektmanagement

Timeline

Professional experience for Michael Schulz

  • Current 2 years and 3 months, since Nov 2020

    Knowledge Manager

    SolidLine GmbH

    As knowledge manager for SolidLine GmbH I am responsible for assessing, designing, and implementing the necessary framework to accompany the industry standard for knowledge management. Furthermore, I am also leading several software focused projects with both waterfall as well as agile methodology. Moreover I am also part of the company strategic planning and its subsequent change management initiatives to continuously adapt to the changing industry as well as market.

  • 2 years and 9 months, Feb 2018 - Oct 2020

    Project Manager

    i:FAO Group GmbH - an amadeus group company

    In my current position at i:FAO I am responsible for managing projects which range from integration, software development as well as change management in an agile environment within the business travel industry. This includes budget and stakeholder management, risk assessment as well as team management, pertaining the respective project. [...]

  • 1 year and 4 months, Oct 2016 - Jan 2018

    Junior Project Manager

    GMS Global Media Services GmbH

    After four years working in the Service Level 1 environment, helping set up new as well as contributing to existing ITSM processes - amongst other tasks -, I had moved to the project management team that manages larger programs as well as projects in a unified communication and IT service management enterprise environment.

  • 4 years and 2 months, Aug 2012 - Sep 2016

    1st Level Support

    GMS Global Media Services GmbH

    I am part of an international service desk who is responsible for lean & professional customer service with a heavy focus on user experience. We're working in close collaboration with the different teams around the globe. Since I'm personally responsible for the Incident / Knowledge Management of the team, I coordinate & train the other team members. Also I initiated a few project to improve the performance and usability in line with the CSI process of the ITIL framework for IT Service Management.

Educational background for Michael Schulz

  • 2 months, Sep 2018 - Oct 2018

    Risk Management for Projects

    University of Adelaide

    Successfully completed the MOOC on the topic of Risk Management for Projects by Professor Frank Schultmann, Dr. Anton Jordaan, Dr. John Sing and Ms. Stella Bachtis.

  • 1 month, Jul 2016 - Jul 2016

    Managing Projects with Microsoft Project

    New Horizons Computer Learning Centers of Central and Eastern North Carolina

    Successfully completed the course on how to manage projects with Microsoft Project by the Microsoft Certified Trainer Tom Allen.

  • 2 months, May 2016 - Jun 2016

    Introduction to Project Management

    University of Adelaide

    Successfully completed the course on the topic of Introduction to Project Management by Professor Frank Schultmann, Dr. Anton Jordaan, Dr. John Sing and Ms. Stella Bachtis.

  • 3 months, Mar 2016 - May 2016

    Knowledge Management and Big Data in Business

    The Hong Kong Polytechnic University

    Successfully completed the course on the topic of Knowledge Management as well as Big Data in Business by Professor Eric Tsui, Professor W.B. Lee, Professor Klaus Tochtermann, Dr. Usama Fayyad and Dr. Jay Lee.

  • 2005 - 2007

    Kaufmännischer Assistent für Wirtschaftsinformatik

    Berufsbildene Schule I Northeim

Languages

  • English

    Fluent

  • German

    First language

Wants

Innovation
Collaboration
Career Opportunities
Professional Qualifications

Interests

Music
Social Media
Languages
Books
Business Development
Start-ups
Leadership development

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