Michelle Bäßler

Projectmanagement: concept, testing, processmodelling, stakeholder communication, specificationsmanagement, project scheduling Teamlead for Support Service: development of training materials, live and online trainings, user support, advancement of software specifications

IT implementation Project

Analyzing customer data and developing a customer segmentation model with the objective of improving customer loyalty on various levels

As resumption of my old position I am again responsible for the monthly coordination and scheduling of the international E-Mail campaigns. Furthermore my team works on the advancement of the internal process of campaign management. Thus we implement the usage of new software.

I supported the Marketing department attending braking components to the entire Asian region. During my internship I assisted the market launch of two new product portfolios, thus cooperating with the internal departments of purchasing, communication and logistics as well as the external forwarders and providers for marketing media. I created training material and conducted internal trainings for sales personell. Further I compiled program data analysis for the quarterly review of the steering committee.

My daily business was the coordination, preperation and execution of weekly status meetings for several projects including writing the meeting minutes and following-up on allocated tasks. As main responsibility I assisted in implementing an internal optimization process for campaign management. Additionally I carried out the monthly scheduling of international E-Mail campaigns.

Project: Development of a new online based software product to support quality management of the customers companies. My task: coordinating interests of all stakeholders, testing additional features and documenting the progress.

customer support and complaint management via telephone and correspondence.

Projectmanager: software implementation Teamlead: Support