Mirko Bock

Operations Manager CAP EU - Focus on market expansion and change management.

Virtual Group Manager CAP at Amazon.

leading a team of teamleaders and teammates with managerial responsibility; constant development of the project to achieve client needs; analysis and improvement of key performance indicators; budget responsibility; regular client and senior management contact

leading, developing and supporting a team; regular communication with clients to ensure daily business; working closely with operations manager to ensure reaching all goals (internal and external)

leading of a team; coaching and development of teammates; development of new processes; detailed documentation for senior management

mentoring of new hires; dealing with 2nd and 3rd level contacts; support of the account management; improvement of current processes

mentoring of new hires; leading projects for product and process improvement; fraud specialist

mentoring of new hire; customer support agent for email and chat contacts