Mohamed ElSayed

Design and execute Vendors’ Acquisition Strategy for Mid-tail & Long-tail vendors. Manage the lead to live process. Incubate the vendors after live to make sure they are engaged properly. Ensuring all acquisition channels are operating flawlessly and producing the maximum output. Grow the number of daily live vendors with maximum number of SKUs. Create and manage partnerships with external organizations. Identifying adverse performance trends and patterns. Ensuring vendors to get active on platform.

• Managing a team of Quality Assessors with proper guidance and coaching. • Designing quality rules and guidelines to achieve highest performances required. • Running Customer Satisfaction reports and analysis to identify areas of improvements. • Designing on-site audits to assert on following Quality Standards and Procedures. • Assuring ongoing compliance with quality and industry regulatory requirements.

. Managing a team of YouTube Specialists with proper guidance and coaching. . Executing and coordinating aspects of digital copyrights management. . Applying policies to copy righted materials to assert ownership. . Organizing copy righted content using labels and YouTube APIs. . Maintaining copy righted content by manually claiming uploaded UGC videos on YouTube. . Assisting CMS Manager in copyrights conflicts resolution process.

. Identify training needs and organize training interventions to meet quality standards. . Coordinate and support on-site audits conducted by external providers . Evaluate audit findings and implement appropriate corrective actions. . Draft quality assurance policies and procedures. . Interpret and implement quality assurance standards . Monitoring employees' performance.

. Monitoring employees' performance. . Deliver needed coaching according to quality standards. . Analyzing teams' figures and setting plans for improvement. . Assure ongoing compliance with quality and industry regulatory requirements. . Analyzing customer satisfaction surveys according to quality standards.