Moufida Hamdi

* Providing high quality of customer service through detailed CRM, evolving one to one relationships with VIP clients and building upon personal client files. * Maintaining inventory levels, shrinkage and stock loss within company tolerance levels. * Take care of visual merchandising standards in the store respecting brand guidelines. * Monitoring competition by gathering competitor information on pricing and products.

* Orient, train,schedules , monitors,evaluates and provide direction to store staff. * Maintain or change product displays including those required for periodic sale events. * Greets and assist customers. * Effective verbal and listening, communication skills. * Maintain stock, supplies and inventories as check received stock against invoices . * Operate the cash register.

* daily opening and closing procedures. * Check list in accordance with company policies. * coordinate with management for achieving the daily and monthly target for the store. * operates cash register and void transactions as needed. * Resolve customer complains in a manner consistent with company policy and with customer satisfaction in mind.

In Multi-brands Boutique (Gucci, Fendi, Valentino, Tom Ford, Dior and Prada) for Bags, Shoes , accessories and Jewelery . * providing high level of customer service. * Advising and helping customers. * being responsible for processing payment. * keeping the store tidy and clean. * Dealing with customers complaints. * receiving and storing the stock.

* Greeting customers , assisting them to find what they are looking for and answering their quires. * receiving shipment for the new stock. *good product knowledge.