Mowgli stone

Supported the operational rollout and daily management of Automate, a proprietary SaaS platform for car valeting and detailing businesses Configured service workflows, pricing models, and payment processes to support efficient onboarding of new service providers Coordinated with product and engineering teams to resolve platform issues and improve system reliability Prepared and analyzed monthly operational reports covering bookings, revenue, customer engagement, and Google Ads ROI Supported process opti

Supported sales operations by qualifying and managing B2B leads for enterprise communication solutions Maintained accurate CRM data in Salesforce and HubSpot to support pipeline tracking and reporting Executed structured outreach processes across phone, email, and LinkedIn in line with defined workflows Collaborated with marketing and sales teams to improve lead-to-meeting conversion processes Supported KPI tracking and reporting related to pipeline development

Supported customer operations for a global digital platform via email and live chat Managed high-volume inquiries while maintaining defined service quality standards Contributed to process standardization by creating response templates and best-practice guidelines Supported onboarding and knowledge transfer for new team members

Processed and validated large datasets to support machine learning operations Ensured adherence to strict data quality and process standards Contributed to workflow improvements to increase consistency and accuracy in data handling