Nadezhda Navarro

• Develops, implements and deploys process and tools for the calculation of sales commissions • Ensures accuracy and timeliness • Calculates commission/incentive • Investigates and resolves commission claims • Stakeholder management • Reports of the sales progresss and future outlook • Manage sales cycle to ensure the sales compensation configuration is in alignment with the business strategy • implements specified changes to data, content and systems to improve data quality and operational efficiency

-Prepare and manage executive communication for Vice Presidents and Executive Levels -Contribute to standarize Sales Compensation communication -Lead and manage the readiness, action planning, and launching of the Sales Satisfaction Survey for Sales Comp

-Define short-long term startegy for Sales Operations -Contribute and influence to improve the Sales satisfaction and sales process -Lead and manage the Sales Satisfaction Survey yearly program -Prepare and manage executive communication for Vice Presidents and Executive Levels

-Projects portfolio sizing, resource demand, budget & resources assignment. -Portfolio Reports development & Data Analysis (Forecast vs. Actuals). - IT Project Test lead -Outsourcing workforce management & executive presentations ACHIEVEMENTS: - 80% Reduction of non-compliance projects - Reduction of our Turnaround Time for reporting deliverables from 3 days to 1 day -PMP certification #1803342

-Analyze monthly process performance to identify opportunities areas and reduce defects for the business -Improvement projects -Collaborate on business initiatives -Influence decision-making. -Quality audits and global and internal Workshops ACHIEVEMENTS: - Green Belt certification - reduced non-value add activities by 80%. - Improved the Customer Satisfaction indicator from 60% up to 90%.

Manage the Employee Reimbursement system for business travel expenses for US and Latin America; respond to customer inquiries and requests regarding service and order processing information. Inform about reimbursement policies. ACHIEVEMENTS: -Top ranked agent on both ER and AR processes, receiving multiple recognitions from customers for excellent service. - Subject Matter Expert in charge of process documentation and training of new hires.

Research and development of strategic alliances to introduce a new social media tool within the Hispanic market in Germany. Publishing in blogs to introduce the company’s project within Hispanic social networks and contact bloggers to write about the project.