Nareish Lachman

Conceptualised, launched, and scaled an ebook writing and publishing service from the ground up — managing the full project lifecycle across B2C & B2B markets in the US, Canada, and the UK. • Oversaw end-to-end project delivery, coordinating resource allocation, timelines, and risk mitigation to ensure 100% on-time completion • Maintained project artefacts including issue logs, risk registers, and status dashboards for stakeholders and project leadership

• Sold digital services including web development, logo design, and social media marketing to B2B & B2C clients across the US, Canada, and UK • Managed CRM records using Pipedrive and delivered regular performance reports to senior management • Built and maintained long-term client relationships, driving repeat business and referrals • Gathered post-sale client feedback to continuously improve service delivery and customer satisfaction

• Handled customer portfolios across digital marketing and IT verticals, ensuring smooth service onboarding and retention. • Negotiated pricing, closed deals, and ensured smooth handover to project teams. • Assisted in translating customer business needs into feature requests and support tickets, maintaining a 95% satisfaction rate.