Regina Sansfaçon

Providing customer support for hosts and travelers Manage responses to user tickets and handle escalations Effectively troubleshoot user issues and provide all relevant information on products and services

Processing of all reservations, reservations changes and cancellations received by phone Input and access data in company’s reservation system Assistance to all client’s queries regarding room types, cancellation policies, special rates

input orders and deal with clients' portfolios invoice processing and follow-up on consignment orders reservation of fixed serial numbers for Limited Editions Preparation of export documents and organization of shipments treating customer queries and follow-up on products returns setting of parameters for new customer accounts active claims handling regarding shipments and orers

Management of assigned German and Swiss customer portfolios and supervision of Credit Control and Customer Service Officers reminding clients of outstanding invoices per telephone, fax, e-mail or letters with accounts statements negotiation of installment plans for outstanding invoices and indemnity fees

handling of an assigned portfolio of German, Swiss, UK and Irish clients sending of reminders and calling clients for outstanding invoices and to discuss installment plans

first contact with potential clients for the project of a new commercial centre Follow-up of reservation payments preparation of information material

input of hotel reservations verification of available accommodation to propose to foreign tour operators

reservation input for movie screenings handling of cash points before screenings