Reto Schneiter

Integration of Order to Cash (O2C) process in Transition & Transformation project with customer in Airline Industry - definition of the technical O2C services architecture framework (HP service center, SAP integration) - creation of the common understanding across all partners - definition and execution of horizontal end-to-end integration tests - activation of managed O2C services in production - development of BI application to manage O2C services qualitatively and financially

- board customers into IBM IT Service Mgmt (ITSM) system Maximo+ - monitor and optimize global customers in production - provide bridging and data integration services - develop a high speed BI information service to manage interfaces and ITSM processes (request-, incident-, problem-, change-, asset-, config management) - support special projects: transitions in & out, migrations, hyper care phases, critical situations - provide alerting and content manager for severity 1&2 events - simplify reporting

roles: integration architect, ICT Architect, technical project manager, software engineer, trainer, process designer focus: IT systems management: design, implementation and operational enabling of complex customer environments in many different industries other: integration and operational enabling of IBM's Global Service Network Infrastructure (GSNI) architecture concept and abilities in Switzerland

Software designer and developer in telecommunication industry.

Electronic Engineering, Computer Science, Software Development