Ali Abdelaziem

-Onboarding of new M355 services and support the implementation up to the operational handover. -Responsible for the change and adoption management of MS365 Services. -Support KPMG in the strategic further development of the portfolio cross the Power Platform. -Manage the application and provision of Power Platform Environments and the authorization concept, as well as the policies. -Troubleshooting and finding solutions cross MS365 products (EXO, SPO, Teams,etc..) are part of my day-to-day operations.

• Responsible for the customer support experience with Microsoft • Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams swarming) • Provide ramp activities, knowledge sharing, technical coaching, and mentoring • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)

•Provide customer-facing product engineering support for Office365 •Provide real-time client support for faster resolution of cases •Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives. •The focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.

• Act as a front-line interface with customers of Vodafone Kabel Deutschland • Handle all sorts of queries relating to the products and services • Listen attentively to support, offer solutions and alternatives • Provide accurate, valid and complete information by using the right methods/tools • Resolve customer’s inquiries within a timely manner • Handle and follow up on customers’ complaints • Value customer experience

Das MBA-Programm legt den Schwerpunkt auf praktisches Lernen zur Verbesserung der Führungsqualitäten. Es deckt zentrale Managementkonzepte ab und bietet Spezialmodule wie Internationales Management, Transformationsmanagement, Digital Business, Nachhaltigkeit und Unternehmertum. Die Studierenden nehmen an Studienreisen, realen Projekten und Interaktionen mit Wirtschaftsführern teil. Dieses Programm bietet einen dynamischen und praktischen Ansatz für die MBA-Ausbildung.