Rosa Roghani

• Development and implementation of the corporate quality management policy as well as respective quality management processes and measures • Management of external service providers for claim-handling (Third Party Administrators), including auditing and reporting processes • Complaints management • Customer relationship management including regular presentations and reporting

Underwriting and contract management for the products “Director and Officer Liability”, “Employment Practice Liability Insurance” and “Special Risks” • Pricing • Account management for small and medium-sized enterprises • Product development

• Auditing of third party administrators (Due Diligence, Business, Compliance) • Contract management • Communications with external service providers and internal units • Implementation of internal trainings regarding auditing and claim-handling • Coordination of tenders for external service providers

• Legal: contract management as well as research and monitoring of legal regulations for the development and launch of new products • Marketing: coordination of a communication campaign for brokers regarding new products (marketing materials, mailings, webcast etc.) • Sales: Support with setting-up a monitoring tool for the follow-up of product launches

• Drafting of legal documents and memorandums • Legal monitoring for the operational teams (e.g. sales, claims and actuaries) • Claims-handling (ligitation) • Contract management and negotiations with B-to-B-customers • Product development • Client relations