Rubens Souza

Angestellt, Security Account & Client Success Manager, Oracle
Sao Paulo, Brasilien

Fähigkeiten und Kenntnisse

Business Development
Customer Success
Software Development
Python
Risk Management
Payment Solutions
Risk Analysis
REST API
Customer Relationship Management
Communication skills
Consulting
Salesforce
sales
customer success
German
IT Security
Sales management
Customer Retention
Customer Relationship Management (CRM)
Salesforce CRM
Full-stack development
Node.js
Python programming
TypeScript
Forecast
Contract Management
Up-Selling
NPS
Strategic planning
Business Administration
New Business Development
Backend
Frontend
Payment
Mobile Payment
Certified Information Systems Security Professional (CISSP)
CISM
Penetration Test
Vulnerability Scanner
Cyber Security
IT-Security

Werdegang

Berufserfahrung von Rubens Souza

  • Bis heute 5 Monate, seit März 2026

    Security Account & Client Success Manager

    Oracle

    • Managing 48 enterprise LATAM accounts across OCI Security, IAM, Zero Trust, and data protection — including territory planning, forecasting, and multi-stakeholder deal cycles with C-level executives • Accelerated 23 enterprise OCI migrations by leading security-focused discovery workshops, readiness assessments, and executive briefings • Drive upsell and cross-sell in IAM, cloud security, and data protection. Contract Renewals. C-Level relationship management.

  • 3 Jahre und 1 Monat, Feb. 2023 - Feb. 2026

    Customer Success Manager

    Mastercard

    Grew LATAM portfolio to 115% Net Revenue Retention by re-architecting account success plans around fraud-reduction KPIs and approval-rate optimization for regional financial institutions Expanded ARR by 107% by converting behavioral biometrics and identity risk signals into upsell motions (Ekata, NuData/NuDetect, 3DS, Brighterion) Stabilized 9+ enterprise banks during high-severity fraud and risk incidents — zero churn on critical accounts — through C-level escalation management

  • 8 Monate, Mai 2022 - Dez. 2022

    Head of Customer Service

    Parfin

    Proven sales consultant and success manager, excelling in startups across Brazil and Latin America. Established trusted client relationships and strategic advisories in cryptocurrency Led growth initiatives and ensured timely project delivery at Parfin Cryptocurrency Startup, adapting swiftly to the evolving digital currency landscape. Effective in knowledge sharing, enabling partners and customers in multi idioms environments (English, Portuguese and Spanish).

  • 3 Jahre und 1 Monat, Mai 2019 - Mai 2022

    Customer Success Director

    salesforce.com Germany GmbH

Sprachen

  • Spanisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Portugiesisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    C1 (Fließend)

  • Italienisch

    A1-A2 (Grundkenntnisse)

  • Deutsch

    B1-B2 (Gute Kenntnisse)

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