Dipl.-Ing. Salomao Silva

• Coordination of all requests for associates through an assurance of proper approvals • Resolution of operating system, application, network, SAP, and mobile data device problems • Tier II resolutions when appropriate following IT protocol and security procedures • Contact with SAP functional teams to resolve non-configuration issues • Work with BPOs to obtain approvals and correct roles for processing SAP Security Requests • SAP sourcing - entering requisitions, info records when requested

• IT Support for users in Brazil, Argentina, Uruguay and Paraguay • Network management, infrastructure activities and backup tasks • Microsoft compliance and security practices, Office 365 and Backup on cloud • Contact with suppliers and vendors • Incident / change management • Hardware | Software inventory • Netsuite ERP activities (Web based application)

• E-Payment security projects (credit/debit cards) for clients in LAC, USA and Canada • Kick-off meetings, planning, scope validation, info on costs and risks • Migrations from Magnetic stripe to CHIP Card, implementation services • Authorization, clearing and settlement to issuers, acquirers and merchants • Network interface validation and support the clients to configure the simulators • Test activities: online and offline test cases, logs validation, EMV and M-TIP cards

• Support users by phone, emails, on-site and remote assistance • Setup desktop/work-groups, troubleshoot physical and virtual server (Hyper-V) • Configuration and infrastructure activities, backup tasks and activities on Windows Server 08 |12, AD, Hyper-V LAN, WAN, TCP/IP, DNS DHCP. • Control of access management and security practices activities • ERP Totvs Datasul activities

IT management & information security.