Sergey Yakushenko

Bis 2022, Customer Care Manager RU/KZ (Systems&Software), Emerson Automation Solutions
Bis 2004, Informatics and Control Systems, Bauman Moscow State Technical University
Neubiberg, Germany

Skills

Project Management
Automation
Customer care
Key Account Management
Reliability
Leadership
Team work
Responsible
Engineering
Sales operations
Process control systems

Timeline

Professional experience for Sergey Yakushenko

  • 3 years and 1 month, Jun 2019 - Jun 2022

    Customer Care Manager RU/KZ (Systems&Software)

    Emerson Automation Solutions

    Successfully managed Sales operations and engineering support for 50+ MEUR project automation business. Created scalable and integrated engineering/back-office team for several business units. 
Led new CRM process adaptation for the department. Managed on daily basis team of 18 engineers and customer support specialists in four cities.

  • 6 years and 3 months, Mar 2013 - May 2019

    Proposal Team Manager CIS

    Emerson Automation Solutions

    Lead pre-sales engineering team for Process Control Systems BU to deliver on time and efficiently project bid packages. Built the team and process that have effectively withstood the tripling of internal clients (outside salesmen) without headcount increase and support quality deterioration

  • 2 years, Mar 2011 - Feb 2013

    Key Account Sales Specialist (BDM Rosneft)

    Emerson Automation Solutions

    Secured $30M+/year of profitable sales for all the BUs proactively pursuing opportunities across Rosneft branches, OEMs and subcontractors. Key role in organising sales and on-time delivery for different parts of ongoing Vankor mega project - Maintain and expand relations with key players and decision makers within customers - Promote and widen company portfolio (automation systems, measurement instruments and valves) - Negotiate the orders and support contracting process - Sales forecasting and reporting

  • 4 years and 2 months, Jan 2007 - Feb 2011

    Proposal Engineer for DCS projects

    Emerson Automation Solutions

    Complex proposal/bid development for automation projects (PAS&ESD) Technical Solution Architecture Third party products and services selection together with procurement people Services and project plan estimates Risks Evaluation

  • 3 years and 9 months, Apr 2003 - Dec 2006

    PLC/SCADA Engineer

    RTSOFT

  • 3 years and 1 month, Oct 2002 - Oct 2005

    PHP Web Developer

    AltaSoft

    Full stack development for company's web products utilizing PHP/Apache, MySQL, CSS. Implemented and supported News-engine, SW-updates download tool

Educational background for Sergey Yakushenko

  • 5 years and 10 months, Sep 1998 - Jun 2004

    Informatics and Control Systems

    Bauman Moscow State Technical University

Languages

  • English

    C1 (Fluent)

  • German

    A1-A2 (Basic)

  • Russian

    C2 (Expert / native speaker)

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