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Soledad Angley

Angestellt, Global Project Leader, IBM
Beccar, Argentinien

Fähigkeiten und Kenntnisse

Project management
IT Project Management
ITIL Service Manager
Negotiation
Presentation skills
Incident Management
Change Management
Problem-Management
solution-oriented
Design
Design Thinking
Agile Methods
User stories
Management

Werdegang

Berufserfahrung von Soledad Angley

  • Bis heute 5 Jahre und 9 Monate, seit Sep. 2019

    Global Project Leader

    IBM

    Lead +70 resources from the project team in Costa Rica, Argentina, India, US. Control claim hours, interlock with the Program Managers and Project Managers to ensure the projects budgets are within target. Approve SOWs and PCRs. Interlock with resource's to ensure the account's processes are followed and plan for resource movement. Assign projects (+6M revenue generating) based on availability, skills and rates. Strategic decisions on resource management and teams structures based on Agile methodologies

  • 1 Jahr und 1 Monat, Okt. 2018 - Okt. 2019

    Delivery Project Executive

    IBM

    Lead a team of +60 System Administrators and Managers by finding inefficiencies and creating data-driven action plans. Build strong relationships and intervene in critical customer escalations and high severity incidents to ensure operational excellence of the service. Manage all stages of medium, large and complex projects. Conduct and lead a project from the pre-SOW stage until it's closure. Incident, Problem and Change service owner.

  • 11 Monate, Dez. 2017 - Okt. 2018

    Service Availability Manager

    IBM

    Maintain Incident, Problem and Change processes and procedures up to date and ensure are being successfuly followed. Highly experienced in ServiceNow tool. Oversee execution of best practice guidance for managing environments and system change activities. Managing high severity incidents and changes with impact to ensure a quick resolution/implementation.

Ausbildung von Soledad Angley

  • 3 Jahre und 10 Monate, März 2010 - Dez. 2013

    Multimedia Design

    Da Vinci

Sprachen

  • Spanisch

    Muttersprache

  • Englisch

    Muttersprache

  • Deutsch

    Grundlagen

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