Soledad Angley

Lead +70 resources from the project team in Costa Rica, Argentina, India, US. Control claim hours, interlock with the Program Managers and Project Managers to ensure the projects budgets are within target. Approve SOWs and PCRs. Interlock with resource's to ensure the account's processes are followed and plan for resource movement. Assign projects (+6M revenue generating) based on availability, skills and rates. Strategic decisions on resource management and teams structures based on Agile methodologies

Lead a team of +60 System Administrators and Managers by finding inefficiencies and creating data-driven action plans. Build strong relationships and intervene in critical customer escalations and high severity incidents to ensure operational excellence of the service. Manage all stages of medium, large and complex projects. Conduct and lead a project from the pre-SOW stage until it's closure. Incident, Problem and Change service owner.

Maintain Incident, Problem and Change processes and procedures up to date and ensure are being successfuly followed. Highly experienced in ServiceNow tool. Oversee execution of best practice guidance for managing environments and system change activities. Managing high severity incidents and changes with impact to ensure a quick resolution/implementation.