Sonia zanati

• Optimize supply chain operations, improving cost efficiency by 20% and ensuring seamless supplier coordination for uninterrupted production flow •Develop and manage supplier relationships, negotiating contracts and streamlining procurement processes to enhance operational efficiency and minimize risks. • Coordinate cross-functional teams to align production schedules with demand forecasts, ensuring seamless workflow, resource optimization, and business continuity.

•Managed a portfolio of 300+ clients, ensuring long-term satisfaction and loyalty. •Led, trained and motivated a team, improving productivity and sales performance. •Provided ongoing post-sales support, building trust with clients by handling claims and concerns with responsiveness and care.

• Provided in-depth consultations on insurance products, achieving high level of satisfaction among clients. • Designed and implemented sales strategies that led to a 15% growth in portfolio. • Analysed market trends and client feedback to refine service offerings, contributing to an increase in upselling of additional products and services.

• Handled inbound and outbound client calls, offering personalised financial and insurance consultations. • Supported managers in negotiation phases, learning to manage contracts from first contact to closing. • Developed trust-based relationships with new clients, contributing to overall portfolio expansion.

•Planned and coordinated appointments as a receptionist. • Maintained an orderly and up-to-date ling system for documents and records. • Handled basic accounting tasks, including recording transactions and preparing invoices, ensuring accuracy.

• Managed client and supplier contact databases, ensuring accurate and timely communication for ongoing marketing campaigns. • Assisted in the professional management of the company's main social media platforms to enhance brand visibility and promote services. • Assisted in the planning and execution of digital marketing campaigns to drive customer engagement and lead generation.

Thesis title: “The impact of budgeting process on performances in electronic sector: automotive company case study” Supervised by Prof. Francesca Culasso.