Surbhi Madhogaria

Perform various functions within the yard and support site operations teams. Pick up packages from storage areas using radio frequency scanners and transport them to examination areas. Consistently achieve targets set for the department.

Consistently worked with client satisfaction in mind. Managing point-of-sale and payment processes. Being involved with managing the inventory and overall display of the store. Keeping up to date with the features and benefits of every product. Handling customer complaints and escalating major issues to the management.

Guided teams on project processes and deliverable. Strategized and implemented digital media campaigns. Suggested innovative ways to acquire new customers and maintain old ones. Developed business strategies to maximize sales. Maintained the customer data file – scanning data and providing insights

Lead the e-commerce Vertical of the company with a team size of 30 people and directly reported to the Chief operations. Managed operations of the Vertical along with overall supervision of operations, strategic planning, data analytic, marketing activities, sales activities, customer relations, and recruitment.  Worked towards the development of the business. Navigated large workloads with a sense of calm and superior organizational skills.  Functioned collaboratively with various partners.