Tanuja Thakur Pathania

Change & Communication Enabled effective communication and organizational change. Training & Onboarding Delivered Microsoft 365 and esa365 training, webinars, and onboarding at ESOC/EAC. Content & Publication Reviewed stakeholder input and published updates. Adoption & Feature Rollout Promoted esa365 features to boost user proficiency. Trainer Development Completed advanced Copilot training and led sessions.

Responsible for small groups, individuals and company clients. Basic and specialized English classes. Career preparation classes. Teach English to private and business customers. Develop lessons for customers based on their learning goals and language level.

Plan and deliver tailored English lessons to individuals or groups. Assess student language levels and track progress. Develop learning materials and activities. Provide feedback and support to improve speaking, writing, and comprehension. Adapt teaching methods to suit learner needs and goals.

Content writing and Recruitment.

Written Communication - English grammar & Medical English training to the new trainees and tenured medical scribes. To identify training needs of assigned teams from the evaluations & conduct training programs.. Conducting grammar Proprofs and proofreading the medical charts drafted by the scribes. Handling PIPs and refresher training for medical scribing. Evaluating IDS recruitment tests and level 1 & level 2 Training certifications. Also, evaluating recruitment tests.

Drafting Process maps, SOP’s (Standard Operating Procedure). Managed voice and accent training for new employees. Managed refresher course trainings and carried out regular call monitoring sessions for agents to identify gaps and incorporate them in the trainings. Customized training according to process. Email and Telephone Etiquette, Effective Listening Skills, Business Communication.

Coordinated with customers and provided feedback to management. Data Scrubbing and D-Sats/C-Sats (publishing as well as tracking). Conducting daily team hurdles and New Hire trainings (Sales & Customer Care LOBs). Preparation of daily, weekly, monthly, quarterly and annual reviews. Changing speech patterns, Voice production, Intonation and rhythm, Email etiquette, Vowel & Consonant Sounds, Syllable and Word Stress, Voice modulation & Speech therapy.

Getting admissions done. Counseling and preparing students for the Embassy interviews & polishing their English language skills. Integral part of the team involved in making tie-ups with different International Colleges & Universities. Active participant in all the Seminars. Conducting IELTS Training.

Taking care of the entire customer related issues and explaining the policies and procedures with respect to the bought Dell product and up selling the Dell products. Updating customers with all the new schemes which are being run by the company. Working with the prior motto of customer experience. To answer the queries of inquisitive customers. Preparing for customer inquiries by studying products, services, and customer service processes.

Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Recording customer inquiries by documenting inquiry and response in customers' accounts. Updating job knowledge by participating in educational opportunities. Accomplishing customer service and organization mission by completing related results as needed.

History of English Literature from Chaucer to 1800, Poetry from Chaucer to Pope, Shakespeare and his Contemporaries, Nineteenth Century Fiction, History of English Literature, Nineteenth and Twentieth Centuries, Romantic and Victorian Poetry, Indian Writing in English, etc.

History of English Literature, Poetry, Modern Drama, Essays & Stories, Elizabethan Drama, British Poetry, Novel, Phonetics & Modern Grammar.