Thomas Zimmermann

As a Business Owner I have taken over the responsibility for our SAP VAR support. In this role, I am responsible for providing support services to our customers in accordance with SAP requirements and standards that are periodically audited and certified by SAP. I am the responsible contact person for our sales organization and our delivery units.

As a Business Owner I have taken over the responsibility for our SAP VAR support. In this role, I am responsible for providing support services to our customers in accordance with SAP requirements and standards that are periodically audited and certified by SAP. I am the responsible contact person for our sales organization and our delivery units.

The Application Services Delivery Excellence Team aims to work hand-in-hand with our delivery units to deliver world-class and value adding Application Services to our customers which enables FUJITSU to exceed stated business objectives and marketing goals. Every Service provided will be designed and run with our expertise, be proactively innovated to advance our business, and measurably increased in service quality.

Senior Service Manager

Teamleiter für das Team Service Management im Geschäftsbereich Business Development.

- Gesamtverantwortlich für die Betriebsleistung und die zugehörigen Prozesse - Verantwortlich für Planung und Steuerung der Kosten - Sicherstellen der vertraglich vereinbarten Lieferleistung und Einhaltung der SLAs - Steuerung der Kundenzufriedenheit

EDV Support für Clients und Server. WAN-Support für Standortanbindungen und Support der Standorte per Remote. Mitarbeit und Durchführung von Projekten. Aufbau und Administration der Lotus Notes Infrastruktur.

Programmierung von modularen Bestandteilen der HAPRO Software Suite. Messeaktivitäten und Kundenbetreuung, Installation und Support der HAPRO Software Suite.